Can I really cancel anytime?

Absolutely. We are laser focused on you and your website, so we would be sad to see you go but we know that financial needs weigh on many decisions and don’t want lock anyone in. Request a cancellation via email and we will let you know what licenses you will need to purchase and will…

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What if I need more support time/hours?

If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at…

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Does it matter what hosting provider I’m using?

We’ll work with anybody regardless of their hosting provider. We realize that every website has different needs and that clients have different budgets and hosting requirements. If you’re looking to switch, upgrade or just need a recommendation, check out the Best WordPress Web Hosting Options.

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How does the SEO package work?

With our SEO package we work every month on getting your website ranked higher in Google. Initially we help identify the keywords to target and make recommendations on how to optimize your website for SEO. You’ll probably need to build a few additional pages at the onset that target some of the keywords. Then we…

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What happens if my website goes down, is hacked, breaks, etc.?

Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there by it’s side communicating with the web hosting company on your behalf. We do not make guarantees that your website will not be…

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Do you manage WooCommerce websites?

Websites with advanced functionality like this require our Gold Care Plan or above. They take more resources for us to manage, test and keep running smoothly. We want to have you on the right plan so we are able to dedicate what’s needed to keep your website secure, fast, and open for business.

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Does monthly time rollover?

Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover. You can take comfort in the fact that what you will request within that 30/120 minutes of time (depending on your plan) will be addressed by our…

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