We at Johnny Flash Productions have been building web experiences since 2000 and in that time we have gained a vast amount of experience and knowledge.
We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.
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- Website Care Plan
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Can you add an AI chatbot to our website?
Yes, if it fits your goals. Some organizations use on-site AI assistants to guide visitors, answer questions, and capture leads around the clock.
Why do AI recommendations change even when I ask the same question?
Because AI tools often generate different lists, different ordering, and even different list lengths from one run to the next, even with the same prompt. SparkToro’s research found there’s less than a 1 in 100 chance that ChatGPT or Google’s AI will return the same list twice across many repeated runs, and getting the same list in the same order can be closer to 1 in 1,000.
Does GEO/AIO guarantee we’ll show up in AI answers quickly (or every time)?
No. GEO/AIO improves your chances of being understood and included over time, but AI visibility isn’t a stable “rankings” game the way traditional SEO can be. The more realistic goal is to increase your overall likelihood of appearing across many related prompts, not to “lock in” a single query where you always get recommended.
What’s the best way to measure GEO/AIO progress if the results are inconsistent?
Instead of tracking “position #1” for one exact prompt, track appearance rate (how often your brand shows up) across a set of relevant prompts over multiple runs. SparkToro suggests visibility percentage across repeated queries is far more meaningful than “ranking order,” which is highly volatile.
What does a website care plan include?
All of our care plans include the essentials to keep your website running smoothly, regular updates, daily backups, security monitoring, and monthly reporting.
From there, plans scale up to include support time, faster response, and additional services like WooCommerce support, SEO improvements, and strategy guidance.
What is “support time” and how does it work?
Support time is used for routine website updates and tasks, such as:
- Updating text or images
- Adding blog posts or events
- Creating simple pages with provided content
- Adjusting menus or layout elements
- Basic troubleshooting
Time is tracked in 15-minute increments and resets each month (unused time does not roll over).
What is NOT included in support time?
Support time does not cover larger or more complex work, including:
- Designing or building new pages
- Custom development or coding
- Setting up new plugins or integrations
- Writing content (unless part of an SEO plan)
- Advanced WooCommerce customization
- Managing third-party platforms (email, CRM, etc.)
These types of requests are handled as separate mini-projects.
What’s the difference between the plans?
The main differences come down to:
- How much support time is included
- How quickly we respond
- How proactive we are in improving your site
- Silver is best for occasional updates
- Gold is ideal for businesses that rely on their site regularly
Platinum is designed for businesses focused on growth and ongoing optimization
Do I really need a care plan?
If your website is important to your business, the answer is almost always yes.
Without maintenance, websites can become outdated, vulnerable to security issues, and more expensive to fix over time. A care plan helps prevent problems before they happen and ensures your site continues to perform properly.
What happens if I don’t use my support time?
Support time resets each month and does not roll over.
Most clients find that having time available allows them to make updates more consistently instead of letting changes pile up.
Can I request work outside my plan?
Yes. If something falls outside your included support time, we’ll scope it as a separate project and provide a quote before moving forward.
Do you offer one-time support without a plan?
We primarily work with clients on care plans so we can maintain consistency, security, and familiarity with your site.If you’re not ready for a support plan, contact us about how we can help.
