We at Johnny Flash Productions have been building web experiences since 2000 and in that time we have gained a vast amount of experience and knowledge.
We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.
- All
- Logo Design & Branding
- Website Care Plan
- Graphic Design
- Marketing Engine
- Google Ads
- Event Production
- WordPress
- Review Funnel
- SEO
- AIO
- New
Do you support WooCommerce websites?
Ye! WooCommerce support is included in Gold and Platinum plans.
This includes product updates, troubleshooting, and general store maintenance. More advanced customization or functionality changes may be scoped separately.
How quickly will you respond to requests?
Response times depend on your plan:
- Silver: Standard response times during business hours
- Gold & Platinum: Priority support with faster response
We always aim to respond as quickly as possible, especially for urgent issues.
Do you provide SEO or marketing services?
Yes! we offer SEO, Google Ads, social media management, and email marketing as separate services.
Platinum plans include some SEO-focused improvements, but ongoing marketing strategy and campaigns are handled through dedicated service plans.
Can you help grow my website traffic and leads?
Absolutely! But that falls outside of basic maintenance.
If your goal is growth, we typically recommend pairing a care plan with:
- SEO for long-term visibility
- Google Ads for immediate traffic
- Social media and email marketing for engagement and retention
What happens if breaks on my website?
If an issue is caused by updates or maintenance, we’ll address it as part of your plan.
If the issue is related to something outside of maintenance (like custom code, third-party tools, or hosting problems), we’ll diagnose it and let you know the best next steps.
Can I upgrade or downgrade my plan?
Yes! You can move between plans as your needs change. Many clients start with Silver and upgrade as their business grows.
Is there a contract?
Our care plans are month-to-month with no long-term commitment. You can cancel anytime.
How do payments work?
Care plan payments are made in advance.
They can be paid monthly or yearly via credit card or quarterly, every 6 months, or yearly via check or ACH.
All invoices are emailed.
How do I get started?
Getting started is simple, just choose the plan that best fits your needs, and we’ll take care of onboarding and setup.
If you’re not sure which plan is right, we’re happy to help you decide.
