At Johnny Flash Productions (https://www.johnnyflash.com) we love building business websites that deliver amazing results! We help small businesses, churches and organizations (with 5-50 employees) looking to reinvent and formulate their online presence with a website that is on-trend with design, well-coded and flexible enough to grow with them. We work with our clients to build an online marketing strategy that includes a well-built website, cohesive brand, digital marketing and other resources for online growth. It’s important for us to create ongoing personal relationships with our clients and facilitate that role as a dedicated webmaster and digital consultant.
We are currently looking to hire a part-time project/account manager to support our projects and monthly website care clients whose websites and marketing we manage on an ongoing basis. The ideal candidate has a keen attention to detail, customer service qualities, and basic technical skills.
Responsibilities will include:
- Daily management of support tickets, communication with clients and assignment of tickets to developer/team for tasks.
- Quality assurance testing of completed tasks and projects.
- Contacting client’s web host when needed for emergencies.
- Daily Management of website build projects, facilitating communication between client, team members and management.
- Sending assignments to graphic designers, following up and uploading graphics to WordPress when received.
- Sending assignments to developers, following up and testing build tasks.
- Having weekly status update calls with clients during the length of the project (usually 8-10 weeks) to present content to clients, get feedback, and let them know what we need from them.
- Managing project timetables and key players on deliverables.
- On-boarding new monthly clients.
Required:
- English fluency
- Knowledge of the WordPress CMS platform
- Comfortable making screen recording for US clients
- Comfortable getting on Zoom or phone calls with clients
- Comfortable speaking to website support technicians
- 5+ years website project management experience either as a freelancer or in an agency
- Your own computer (less than 3 years old)
Preferred but not required:
- Ability to edit in Figma, WordPress, or Beaver Builder
- Good understanding of site builder programs
- Experience with Teamwork, or Process.st
- Experience with MailChimp, Constant Contact, Drip, etc.
Systems and platforms used:
- Teamwork PM
- Teamwork Desk
- Slack
- G-Suite/Google Docs
- Droplr/Loom (for recording quick tutorials videos)
- WordPress
- Beaver Builder
- 1Password
- SlickPlan
- BlogVault/ManageWP
- Airtable
Schedule:
- Dedicated 2-3 hours a day / 10-15 hours a week
- Daily morning check in and 2 hour work window, anywhere from 8am - noon ET
- Daily check in afternoon for support tickets and “next-day” assignments
- Other check-ins or client calls as available
Reports to:
Project Director
Johnny Flash Productions is looking for a motivated Project Manager & Client Support team member for our digital agency that can work part-time.
To Apply:
Email a cover letter and resume to info@johnnyflash.com with "Project Manager" in the subject line.