Frequently Asked Questions

We produce amazing content and user experiences

We at Johnny Flash Productions have been building web experiences since 2000 and in that time we have gained a vast amount of experience and knowledge.

We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.

  • All
  • Event Production
  • Google Ads
  • Graphic Design
  • Logo Design & Branding
  • Marketing Engine
  • Review Funnel
  • SEO
  • Website Care Plan
  • WordPress
Does it matter what hosting provider I’m using?

We’ll work with anybody regardless of their hosting provider. We realize that every website has different needs and that clients have different budgets and hosting requirements. If you’re looking to switch, upgrade or just need a recommendation, check out the Best WordPress Web Hosting Options.

What if I need more support time/hours?

If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hour.

Do I have to create the content for the Social Media Management Package every month?

You know your business and customers best. Therefore we rely on you to send us a variety of content for us to extract from. The content that you send us can be a link, photos, latest news for your company, an article you found interesting, a YouTube video, or another blog post from other sites you want us to monitor. Once we create the posts, we will request your approval and schedule them out for the next 30 days. We will take care of providing stock images, hashtags and SEO meta information.

My website was not built by Johnny Flash, can I still be on a website care plan?

Although these plans are designed for sites that were built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.
We first like to do a Website Evaluation & Tune-up to become familiar with the website, how it was built and to fix issues that we find. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

Can I really cancel anytime?

Absolutely. We are laser focused on you and your website, so we would be sad to see you go but we know that financial needs weigh on many decisions and don’t want lock anyone in. Request a cancellation via email and we will let you know what licenses you will need to purchase and will immediately stop the next payment.

I have more than one website, do you offer a discount for multiple sites?

If you have more than one website and you are on the Gold Care Plan or higher, you can add an additional website to your Website Care Plan for $99/month and share your plan’s support time between your sites. This option is not available on Silver or Legacy care plans.

I don’t need any support time, do you have any other options?

If you want the assurance that your website stays updated, secure, backed up, loading quickly and with the proper software licenses, but don’t need any support time, we have a Maintenance Only plan available that is $99/month.

How much does graphic design service cost?

Generally, graphic design services range from $750 to $3500. More involved campaigns with numerous components can range from $2,500 to $10,000. Ready to get started? Fill out our Quote request form.

What kind of graphic design services are available?

We offer graphic design services ranging from branding and logo design to print materials like business cards, posters and brochures to large signage and vehicle wraps to digital graphics such as social media content and cover images.

How should I select a graphic designer?

We recommend setting goals and a budget for the project ahead of time. Then read reviews of graphic designers you’re considering and be sure to look at their portfolio. If they have done similar design work (even for another industry) that you like, that is a great sign. Make sure they are willing to set a clear timeline as well as offer on-going support services you may need.

Does graphic design actually help my business?

Yes, professional graphic design can help you stand out and reach more customers.

What does marketing engine include?

It includes website revisions, SEO, Google Ads, Google My Business optimisations, content strategy and creation, database marketing, practice resources, email marketing, CRO, and review funnels. It’s a truly comprehensive program that is designed to maximised your ROI.